Because We Care
Here at Period Pants Club we want to give our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
WHEN WILL I GET MY ORDER?
We try to dispatch your order within 1 working day of receiving it.
For UK orders we use Royal Mail and post second class so it should arrive between 3-5 working days following the order being placed. (Please note if you order on a bank holiday or Sunday it will take longer)
Place bear in mind, if you are ordering during busy times like Christmas the postal service can take longer.
For International orders we ship with Royal Mail International and usually takes between 12-18 working days.
WHERE WILL MY ORDER SHIP FROM?
All orders are dispatched from our office in Leicester, UK.
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
Not if you are buying from the UK.
For International orders an additional customs and tax fee can occur.
This fee is not in our control and is assessed by your local customs office.
Please check your local customs office directly before purchasing.
MY ORDER SHOULD BE HERE BY NOW BUT I STILL DON'T HAVE IT, WHAT SHOULD I DO?
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package.
- Stop by your neighbours in case the courier has left the package with them.
If the package is still not to be found please contact us on
email@example.com listing your order number.
WHAT ARE YOUR PRODUCTS MADE OF?
The fiber composition for each style of pant is listed in "Materials"
found within product information in the SHOP page.
I RECEIVED A WRONG/ DAMAGED PRODUCT, WHAT SHOULD I DO?
We're sorry if the product you ordered arrived damaged.
To help us resolve this for you please email us at firstname.lastname@example.org within a weeks' time
with photos of the damaged product, your order number
and any other details you may have about your order.
We'll get back to you with a resolution as soon as possible!
WHAT'S YOUR RETURN POLICY?
We offer a 30 day money back guarantee on your first pair of Period Pants Club pants.
Please get in touch at email@example.com if you want your money back with an explanation as to why.
If it is just a sizing issue and the pants have not been used, only tried on over pants
please send us an email to the above address and we will resolve it as quickly as we can.
For any repeat orders we cannot accept returns.
Period Pants Club operates http://www.periodpantsclub.com the below informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, your address and email address.
Like many site operators, we collect information that your browser sends whenever you visit our Site.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this …
The Log Data section is for businesses that use analytics or tracking services in websites or apps, like Google Analytics.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may interest you.
The Communications section is for businesses that may contact users via email (email newsletters) or other methods.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.